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FAQs
Frequently Asked Questions
Everything about shipping, payment, packaging, and support. If you cannot find an answer, message us on Telegram.
Where do you ship, and which carrier do you use?
We ship regionally, so your order stays within the same country or economic zone and clears customs faster — or not at all.
- United States — shipped via USPS.
- United Kingdom — shipped via Royal Mail.
- Canada — shipped via Canada Post; during strikes or regional delays, we may use Purolator or DHL.
- European Union — shipped via DHL from within the EU.
We do not ship to or within the Netherlands.
What happens if my package is lost or delayed?
99% of our deliveries arrive on time and without issues. If something goes wrong, our 100% money-back guarantee has you covered.
Just let us know your package did not arrive. We will first investigate the tracking status with the carrier. If the carrier confirms the parcel is lost, you can choose either a free reship or a full refund — whichever you prefer.
When will I receive order and tracking emails?
Email timing depends on how you pay:
- Cryptocurrency payments — order confirmation is sent automatically within 5–10 minutes after payment is received.
- Other payment methods — confirmation is sent manually within 1–10 hours after payment is received.
- Tracking number — usually sent 24–72 business hours after payment is processed.
Most shipments include tracking. For operational security, some items are sent without a tracking number.
Is my order packaged discreetly?
Yes. Every package is shipped in plain, unmarked packaging with no branding, logos, or content indicators. The sender label gives nothing away, and the contents are secured inside. Your privacy is built into every step of the process.
What payment methods do you accept?
Bitcoin and other cryptocurrency payments receive an automatic 21% discount at checkout.
Additional options such as PayPal, Cash App, or Venmo may appear on the checkout page depending on current availability and account limits.
How can I reach support?
You can open a support ticket from our contact page or message us directly on Telegram for live, around-the-clock help. Telegram is usually the fastest way to get a real answer.
International shipping times
All orders are shipped region-to-region to keep delivery fast and customs simple.
| Route | Estimated Delivery |
|---|---|
| 🇺🇸 USA → USA | 2–5 business days |
| 🇪🇺 EU → EU | 6–14 business days |
| 🇬🇧 UK → UK | 6–12 business days |
| 🇦🇺 AU → AU | 1–5 business days |
| 🇨🇦 CA → CA | 10–12 business days |